Help Desk Software Review List

A comprehensive list of real help desk software reviews

Hello and welcome to the help desk software reviews list. We hope you find a solution to your help desk needs here. In addition to the software listed, this site also features HelpSpot Help Desk Software. A moderately priced commercial help desk application which you may want to explore if you are interested in an affordable and dependable solution that's been used to answer millions of emails and support requests worldwide.

HelpSpot Help Desk Software - Simply Better Customer Service

Manage email better

Centralize email support for any number of POP/IMAP accounts.

Powerful request management

Filter, track, and organize your support requests.

Superior customer service

US based support via email, phone or of course our portal.

Developer API's

Integrate HR systems, CRM's, bug trackers and desktop software.

"HelpSpot saved our customer service"
Jason Hoffman, CTO Joyent

"After struggling with email clients to handle our support, HelpSpot has been an absolute godsend!!"
Ben Richardson, Founder, CampaignMonitor
HelpSpot is PHP. Running on: Linux, Unix, Windows, OS X or Hosted. Using: MySQL, PostgreSQL or Microsoft SQL Server

AdventNet Manage Engine

Secure Computing
"ManageEngine provides a simple and effective way of managing passwords across the enterprise at a fair cost."

HelpSpot

AppVita
"HelpSpot’s wide array of tools and features makes it an endlessly useful application that any business owner would be smart to check out."

Alex King (customer review)
"If you’re looking for a web-based product to help your team deal with support e-mail, I recommend taking a look at HelpSpot"

Slicehost Case Study
"Currently we have 20+ people working around the clock, on different shifts, in various locations, helping customers all over the world solve problems fast. HelpSpot is the tool we use to meet this challenge."

Helpstar

Redmondmag.com
"HelpStar is a well-rounded and well-designed application with good documentation and an easy-to-learn interface"

Kayako

Web Hosting Talk
"Overall the product has only gotten better since I've began using it"

Liberum Help Desk

Customer Service Point
"If you are looking to build your own web-based help desk software, Liberum is a great starting point!"

ASP Index
13+ short customer reviews

Numara Track-IT

Personal Computer World
"A good helpdesk solution for the small-business user but not without its limitations."

Techworld
"We like Track-It! It's properly integrated, the components are good, it's not too expensive, and it's been designed with a bit of thought towards how it might actually be used."

CNET Downloads
8+ short customer reviews


Try a Free 45 Day HelpSpot Trial. An affordable help desk solution.

Remedy

Epinions
4+ short customer reviews

Request Tracker

Linux Planet
"RT is very stable and well maintained"

Spiceworks

V3.co.uk
"An extraordinary number of features are built in to this package, and we would recommend at least giving it a run"

Bright Hub
"Since the product is free, it can't hurt to try it"

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